Shipping policy

hank you for choosing NEO Make Shop. We specialize in high-quality 3D-printed components for the JDM community, and we are committed to getting your parts from our printers to your garage efficiently while maintaining fair pricing.

Order Processing & Fulfillment Schedule

• Batch Processing: To maintain optimal production efficiency and keep prices as low as possible for our customers, we process and dispatch shipments once per week.

• Cut-Off Time: All in-stock items ordered prior to our weekly processing day will be fulfilled in that week's shipment batch. Orders placed after the cut-off will automatically be queued for the following week's dispatch.

Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of service to ensure you get your parts when you need them.

• Note: Delivery delays can occasionally occur due to carrier volume, weather, or seasonal surges once the package is handed over to the courier.

Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email as soon as your order has been packaged and labeled. Tracking information will become active within 24 hours of package pickup.

International Shipping

• We ship to enthusiasts worldwide. International orders may be subject to import duties, taxes, or VAT incurred once a shipment reaches your destination country. These fees are the responsibility of the customer.

Damages & Issues

• We take great care in packaging our 3D-printed parts to survive the trip. However, if your order arrives damaged, please save all packaging materials and damaged goods before filing a claim.

• Please contact us at info@neomakeshop.com within 48 hours of delivery with photos of the damaged item and outer packaging so we can arrange a replacement.